Privacy Policy

Welcome to Rankingeek Automation. We provide AI-powered CRM and marketing automation software and services. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, our software-as-a-service (SaaS) platform, and any related services.

Please read this policy carefully. By accessing our services, you signify that you have read, well-understood, and agree to our collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We collect information that you provide directly to us and information about your use of our Services.

a) Information You Provide Voluntarily

• Account Information: When you register for an account with us, we collect your full name, email address, company name, password, and payment information (handled by our secure third-party payment processors).
• Profile Information: Information you add to your profile, such as a phone number, profile picture, or social media links.
• Content You Submit: Websites, keywords, competitor data, and other marketing data you input into our platform for analysis and automation (core to the service we provide).
• Communications: Records of your correspondence with us (e.g., support tickets, chat transcripts, emails, and call recordings for quality assurance).
• Feedback: Information you provide when you participate in surveys, beta tests, or provide feedback on our Services.

b) Information Collected Automatically

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, clickstream data, and other diagnostic data.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and hold certain information. You can instruct your browser to refuse cookies, but some features may not work without them.
• Platform Performance Data: Data on automation task performance, error reports, and system configurations to ensure reliability and improve our Services.

How We Use Your Information

• To Provide & Maintain Our Services: Create your account, process payments, provide customer support, and execute the automation tasks you configure.
• To Improve & Personalize: Analyze trends, track behavior, understand usage, develop new features, and provide a more personalized experience.
• To Communicate With You:
  • Send administrative information (e.g., account verification, invoices, technical notices, updates, security alerts).
  • Send marketing & promotional communications (you can opt out at any time).
  • Respond to comments, questions, and support requests.
• For Security & Fraud Prevention: Monitor and protect the security of our Services, investigate suspicious activity, and prevent fraud and abuse.
• For Legal & Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements.

Legal Basis for Processing (GDPR Compliance)

• Performance of a Contract: Providing the Services you have requested.
• Consent: Where we have obtained your clear consent (e.g., for marketing emails).
• Legitimate Interests: Operational purposes, security, and improvement of our Services, where these interests are not overridden by your data protection rights.
• Legal Obligation: To comply with the law.

How We Share and Disclose Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

• Service Providers: Trusted third parties for cloud hosting, payment processing, and customer support. They access data only to perform tasks for us and are contractually bound to protect it.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity. We will notify you of material changes to this policy.
• Legal Disclosure: Where legally required (e.g., court order, subpoena, or government request).
• Protection & Safety: We may access, use, or share information to:
  • Investigate and enforce our Terms of Service,
  • Detect, prevent, or address fraud, security, or technical issues,
  • Protect the rights, property, and safety of our company, our users, or the public.

Data Retention

We keep personal data only as long as needed to fulfill the purposes described in this policy, meet legal requirements, resolve disputes, and enforce our agreements. After account closure, we begin removing your information according to our standard retention practices unless law requires longer retention.

Your Data Protection Rights

• Access & Portability: Request a copy of the data we hold about you or receive it in a portable format.
• Rectification: Ask us to correct inaccurate or incomplete information.
• Erasure & Restriction: In certain cases, request deletion of your data or restriction of processing.
• Objection: Object to our processing activities where applicable.
• Withdraw Consent: Where processing relies on consent (e.g., marketing), you may withdraw it at any time.
• Marketing Opt-Out: Use the unsubscribe link in our emails or contact us.

To exercise any of these rights, email us at [email protected].

Data Security

We use robust technical and organizational measures to protect your information, including encryption in transit (SSL/TLS) and at rest, secure server architecture, and strict access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your data may be processed on servers located outside your country (including in the United States). We take reasonable steps to ensure your data is protected and handled in accordance with this Policy, relying on lawful transfer mechanisms such as the European Union’s Standard Contractual Clauses.

Children’s Privacy

Our Services are not directed to individuals under 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided information to us, please contact us so we can promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last Updated” date. In some cases, we may notify you more directly (e.g., by email or a prominent notice in the Service). Please review this policy periodically.

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